r92 Privacy Policy

1 Who We Are

r92 is an online gaming platform operating at r92.pro, built specifically for Pakistani players. When this Privacy Policy refers to "r92", "we", " "us" or "our", it means the r92 platform and the team responsible for operating it. This Privacy Policy applies to all players who register, deposit, play or otherwise interact with r92 through the website at r92.pro.

As the operator of r92, we act as the data controller for the personal information you provide to us. This means we determine the purposes for which your data is processed and the manner in which it is handled. We take that responsibility seriously and have designed our data practices around transparency, minimisation and security.

2 Data We Collect

r92 collects personal data through several channels: directly from you when you register or contact support, automatically when you use the platform, and — in limited cases — from third-party verification services when we need to confirm your identity. The categories of data we collect are set out below.

Registration and Account Data

When you create an r92 account, we ask for your full legal name, date of birth, residential address in Pakistan, mobile number and email address. This information is required to open your account and is used throughout the account lifecycle for identification, communication and security purposes.

Identity Verification Data

Before processing your first withdrawal, r92 is required to verify your identity. This involves collecting a copy of a valid government-issued identity document — typically your CNIC or passport — along with a selfie or proof of address where required. This data is handled with the highest level of care and is retained only for as long as required by our data retention policy.

Transaction and Payment Data

r92 collects records of all deposits and withdrawals made through your account, including transaction amounts in PKR, dates, payment methods used (such as JazzCash, Easypaisa, Raast or bank transfer), and transaction reference numbers. Full payment instrument details — such as complete account numbers — are not stored on r92's own servers; they are processed by our payment service providers under their own security and privacy frameworks.

Gaming Activity Data

We keep records of your gameplay on r92, including games played, bet amounts, game outcomes, session duration and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring and platform improvement purposes.

Technical and Device Data

When you access r92, our systems automatically collect certain technical information: your IP address, browser type and version, operating system, device type, time zone and the pages you visit within r92. This data helps us detect fraud, improve platform performance and diagnose technical issues.

Communications Data

If you contact r92's support team via live chat or email, we retain records of those communications. This helps us resolve follow-up queries, identify patterns in player issues and improve our support quality over time.

Data Category	Collected At	Primary Purpose
Name, DOB, Address	Registration	Account creation & identity
CNIC / Passport copy	First withdrawal	Identity verification
Payment method details	Deposit / Withdrawal	Transaction processing
Gameplay records	During play	Account management & disputes
IP address & device info	Every session	Fraud detection & security
Support communications	When contacting support	Issue resolution

3 How We Use Your Data

r92 uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with those originally stated at the time of collection. The main purposes for which we process your data are:

• Account Management — creating and maintaining your r92 account, processing deposits and withdrawals, applying bonuses and managing your VIP status.
• Identity Verification — confirming your identity and age before processing withdrawals, as required by responsible gaming standards.
• Fraud Prevention and Security — detecting and preventing fraudulent activity, unauthorised account access, duplicate account registration and money laundering attempts.
• Customer Support — responding to your queries, resolving disputes and improving the quality of support provided to all players.
• Platform Improvement — analysing aggregated usage data to understand how players interact with r92, identify technical issues and develop new features.
• Responsible Gaming — monitoring gameplay patterns to identify potential signs of problematic play and enabling responsible gaming tools such as deposit limits and self-exclusion.
• Communications — sending you important account notifications, transactional messages and — where you have opted in — promotional communications about bonuses, new games and platform updates.

4 Legal Basis for Processing

r92 processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Contract Performance — processing your registration data, deposits, withdrawals and gameplay records is necessary to perform the contract between you and r92 (the Terms and Conditions you agreed to at registration).
• Legitimate Interests — fraud detection, security monitoring, platform improvement and responsible gaming monitoring are carried out on the basis of r92's legitimate interests as a platform operator, balanced against your privacy interests.
• Legal Obligation — identity verification and transaction record-keeping are carried out to the extent required by applicable anti-money laundering and responsible gaming standards.
• Consent — marketing communications are sent only where you have given clear consent. You may withdraw consent at any time.

5 Payment Data

r92 supports PKR transactions via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. When you make a deposit or request a withdrawal, your payment details are passed securely to our payment service providers for processing. r92 does not store full payment instrument numbers — we retain only masked references sufficient to identify the payment method for withdrawal purposes.

Our payment service providers are bound by contractual data processing agreements that restrict them to using your payment data solely for the purpose of processing your transaction. They are required to maintain appropriate technical and organisational security measures. r92 conducts due diligence on payment partners before integration and periodically reviews their security practices.

6 Cookies and Tracking Technologies

r92 uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file placed on your device when you visit r92. Cookies allow r92 to remember your session, keep you logged in securely, recall your display preferences and understand which parts of the platform are most used.

Types of Cookies Used

• Strictly Necessary Cookies — required for the platform to function. These include session cookies that keep you logged in. They cannot be disabled without breaking core functionality.
• Functional Cookies — remember your preferences such as language settings and display choices between sessions.
• Analytics Cookies — help us understand how players navigate r92, which pages are most visited and where technical errors occur, so we can fix them. Analytics data is aggregated and not linked to individual identifiable players.

r92 does not use third-party advertising cookies or retargeting pixels that track your activity across other websites. You can control cookies through your browser settings, though disabling strictly necessary cookies will affect your ability to use the platform.

7 Sharing Your Data

r92 does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Service Providers — to process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card networks.
• Identity Verification Partners — to confirm your identity and age when processing your first withdrawal or when flagged for review.
• Fraud Prevention Services — to cross-reference transaction patterns against known fraud indicators and protect the integrity of the platform.
• Technology and Infrastructure Providers — cloud hosting, platform software and customer support tools used to operate r92. These providers process data on r92's behalf and are bound by strict data processing agreements.
• Legal and Regulatory Requirements — if required by applicable law or a lawful order from a competent authority, r92 may be required to disclose data. We will inform you of such requests to the extent permitted by law.

All third parties who receive personal data from r92 are required to handle it in accordance with applicable data protection standards and are prohibited from using it for their own commercial purposes beyond the scope of the service they provide to r92.

8 Data Retention

r92 retains your personal data for as long as your account is active and for a reasonable period thereafter, in order to fulfil the purposes for which it was collected and to comply with applicable record-keeping requirements. In practice, this means:

• Account and identity data is retained for the duration of your account and for a period of five years following account closure.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for two years from the date of the last communication in a given thread.
• Technical and device data logs are retained for up to 12 months and then purged or anonymised.
• Marketing consent records are retained for the duration of your consent and for a reasonable period thereafter as evidence of the consent given.

When data is no longer required for any of the purposes outlined in this policy and no legal retention obligation applies, r92 will securely delete or anonymise it.

9 Your Rights Over Your Data

As a player on r92, you have the following rights with respect to the personal data we hold about you. You can exercise any of these rights by contacting r92's support team. We will respond to your request within a reasonable timeframe and at no charge in most cases.

Please note that some of these rights are not absolute. For example, r92 may be legally required to retain certain transaction records regardless of a deletion request. In such cases, we will explain the specific obligation that prevents full compliance with your request and will delete all data that we are not legally required to retain.

10 Data Security

r92 takes the security of your personal data seriously. We have put in place a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration or disclosure. Key security measures include:

• TLS encryption for all data transmitted between your device and r92's servers.
• Encryption at rest for sensitive personal and payment data stored on our systems.
• Access controls that restrict internal access to personal data to staff who genuinely need it to perform their role.
• Regular security assessments and penetration testing of the r92 platform infrastructure.
• Multi-factor authentication requirements for staff accessing systems containing player data.
• Incident response procedures that define how r92 responds to and reports data security incidents.

While r92 takes every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password for your r92 account, do not share it with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

11 Children's Privacy

r92 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted as part of the withdrawal process, and r92 reserves the right to request proof of age at any point during a player's use of the platform. If r92 discovers that personal data has been collected from a person under 18, that account will be immediately closed, any balance forfeited, and the data deleted from our systems without delay.

If you are a parent or guardian and have reason to believe that a minor in your care has registered an r92 account, please contact our support team immediately so we can investigate and take appropriate action.

12 Changes to This Privacy Policy

r92 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision.

We encourage you to review this policy periodically. Your continued use of r92 following notification of changes constitutes acceptance of the updated policy. If you do not agree with the updated policy, you should stop using r92 and may request account closure at any time.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how r92 has handled your personal information, please contact our support team via the 24/7 live chat available on the platform. Our team will acknowledge your query promptly and aim to provide a full response within a reasonable timeframe.

For data-related requests specifically — such as access requests, correction requests or deletion requests — please clearly identify your r92 account and the nature of your request so we can process it efficiently. r92 will never charge a fee for handling straightforward data rights requests made in good faith.